I take great care in creating a product that is carefully constructed and of great quality, and it's my goal that You are completely satisfied with Your purchase. If You are not happy with your item(s), this is my policy:
For bodysuits: Any returns must reach me within 7 days after the order is received, in it's original, unused condition with all tags attached by a safe shipping method in which You can get a tracking number. If I do not receive a return (or it does not show up in my records as having been received), I can not refund.
All shipping charges on returned merchandise are non-refundable. If the return is due to my error, the initial shipping fee will be waived.
A prompt refund will be credited in the form of the original payment method, as soon as the package has been received and processed.
NOTE : There are no exchanges or returns on custom orders especially made for You and No refund on sale items.
For headpieces i can offer an exchange to any other items in my shop, in case You have not worn it and let me know within 24 hours of receiving the item.
Since all of the items are handmade, there is a degree of variability within the designs. No two items are exactly alike. Patterns, accents, and sizes may vary ever so slightly from the photos.
A standard shipping fee is added at checkout, express shipping is available on request.
All items are shipped from London, UK to Europe within 3-5 working days and the rest of the world within 7-10 days.